Refund Policy

Last updated: October 3, 2026

We want you to pay for results. This policy explains when you can get a refund for Upstage Media's services.

1. Full refund if we can't deliver

Before we start, we agree with you in writing what we will remove, deindex or suppress. If we are unable to deliver that agreed result, you are eligible for a full refund of the fee paid for that item.

Where an engagement covers several items, refunds apply to each item separately. You pay only for the results we deliver.

2. Other cases where we offer refunds

The service was not delivered as agreed because of an error on our side.
You cancel before we have started work on your case.

3. When refunds don't apply

The agreed result has been delivered.
You change your mind after the work has been completed.
The result could not be delivered because you gave us inaccurate or incomplete information, or did not provide information we needed.
The content is republished by a third party after it was successfully removed. In that case, contact us and we'll advise on the next steps.

4. Time limit

Please request a refund within 10 days of us telling you that a result could not be delivered, or within 10 days of payment for cancellations before work starts.

5. How to request a refund

Email support@upstagemedia.co.
Include your invoice or payment receipt and a short description of the issue.
We'll review your request and reply within 3–5 business days.
If approved, the refund is sent to your original payment method within 7–10 business days.

6. Contact us

Questions about this policy? Email support@upstagemedia.co or call/WhatsApp +1 (858) 308-1535.